- From Kenya to your doorstep,
- your one-stop shop
- for shopping and shipping Kenyan Brands
LS Leo Logistics Refund and Cancellation Policy
At LS Leo Logistics, we strive to provide our customers with the best shopping experience possible. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read the following policy carefully to understand your rights and obligations when it comes to cancellations and refunds:
Cancellation Policy
1. Cancellation Period: You may cancel your order within 48 hours of placing it. After this period, cancellations may not be possible as we strive to process and ship orders promptly.
2. Cancellation Process: To cancel an order, please contact our customer service team as soon as possible. You can reach us via email at lsleologistics@gmail.com or by chatting us on our whatsapp icon on the web.
3. Order Modification: If you need to modify your order instead of cancelling it entirely, please contact us immediately. We will do our best to accommodate your request, but modifications may not always be possible depending on the status of your order.
4. Cancellation Fees: There are no cancellation fees for orders cancelled within the specified cancellation period. However, if an order has already been processed or shipped, cancellation may not be possible, and you may be responsible for any applicable shipping charges.
Refund Policy
1.Eligibility for Refunds: Refunds are issued in accordance with the following
conditions:
- If an order is cancelled within the cancellation period.
- If the product received is damaged, defective, (proof by photographic image requird) or not as described.
- If the product does not arrive within the estimated delivery time frame.
- If the wrong item was shipped due to an error on our part
2. Refund Process: Once your eligibility for a refund is confirmed, we will initiate the refund process. Refunds will be issued via the original payment method used for the purchase.
3. Refund Timeline: The time it takes for you to receive your refund may vary depending on your payment method and financial institution. Generally, refunds are processed within 7-10 business days after approval.
Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please don’t hesitate to contact our customer service team. You can reach us via email at lsleologistics@gmail.com or by chatting us on our whatsapp icon on the web.
Please note that this policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or amendments.